FAQs

Custom Orders

Custom orders are always available. In order to place an order, fill out the form on the 'Contact' page and we can go from there. Pricing of each custom order varies. A deposit for custom orders is required.

 

SHIPPING

Shipping is through USPS and generally takes 1-3 business days for delivery for standard. If order is needed by a certain time, expedited shipping will be the most suitable option. Please ensure the correct address is filled out when at the order page. We are not responsible for 'Returned to Sender' orders. 

PLEASE NOTE: PressedBySteph is NOT liable for any lost, stolen or damaged items once handed to the postal courier.

 

REFUNDS & EXCHANGES

All sales are final. Due to hygienic reasons, most products cannot be returned and will not be accepted for a refund. Refunds on cancellations generally take within 1-3 business days. If exchanging is applicable, a shipping label will be emailed to you that covers the cost of shipping. 

 

BONNET ORDER(S)

Bonnets take time and patience. Each bonnet is hand sewn by Stephanie. Please allow 2-3 days for processing time, unless needed within a certain timeframe. If needed by a certain date, please select the "Expedited Shipping" option at checkout. If ordering and unsure of size. Please feel free to contact pressbystephf@gmail.com to inquire or request a certain size. In inquiry, please add order number for confirmation of correct order.